SHIPPING
We work hard to ensure your HAND-CRAFTED SIF goods arrive in perfect form!
To help ensure your kettle arrives on-time, and damage free, we partner with the “gold standard” transport team at Old Dominion for freight deliveries. With an industry-leading on-time record and low claims rate, Old Dominion has successfully forged a legacy of dependability - and that MATTERS to us.
- Customer Ranked #1 in value provided for 14 consecutive years! (Mastico & Co, 2023)
- 22,000 Employees dedicated to customer success
- 99.4% On-Time Delivery Rate
- 90 Years of Service in the USA
Please take a moment to review our detailed “Shipping Policy & Suggestions” BEFORE taking delivery of a large parcel order.
Shipping Policy & SuggestionsHIGHLIGHTS:
PARCEL SHIPMENTS:
- All small parcel packages are shipped via FedEx or UPS.
- Orders typically ship within 48 hours, and you will be sent a tracking number via email once the order has been prepared for shipment.
FREIGHT SHIPMENTS:
- You will be notified by a member of the SIF team when your order has been scheduled for shipping.
- Most shipments are transported via an 18 wheeler semi truck. Our carrier does have access to smaller vehicles for restricted access (but this service is NOT available in all locations). PLEASE ADVISE US PRIOR TO SHIPMENT IF THERE ARE PHYSICAL BARRIERS OR RESTRICTIONS THAT MAY PREVENT ACCESS TO A FREIGHT VEHICLE.
- In the very rare event that your order does arrive damaged, REFUSE (DO NOT ACCEPT) the delivery, take photos of the damaged crate and contact us immediately.
- If you accept delivery and find the products to be damaged after opening the crate, please STOP UNPACKING, take photos of the damage and contact us immediately.
Uncrating your Fire Pit: