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Returns & Exchanges

We know you’re looking forward to kicking back around your Fire Kettle, but if you’re not completely happy with your purchase, give us a call. We’re here to help. 

912-580-0346

Freight Shipments

Applies to all items shipped via freight: Fire Kettles, Grilling Systems, Grills, Griddles, Spark Screens, Table Tops, and similar large items.

  • The return window for unused products is 14 days from the date of delivery.

  • Returns and Exchanges are only available on unused products.

  • Upon return, your item will be inspected, and a refund will be issued for the purchase price, less shipping charges. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage.

  • The customer is responsible to initiate a Return or Exchange within 14 days of delivery.

  • Returns are refunded in the original payment form for the merchandise price, less applicable return shipping fees, except in the case of cash and check purchases, in which a company check will be issued and could take up to 15 business days to process. Allow 2 to 3 weeks for processing after items are received at our facility. 

  • Original shipping and handling charges are non-refundable unless the item returned is found to have a manufacturer defect or was damaged in transit.

  • If items have been used or damaged prior to return, the customer is responsible for the full value of the product and any applicable shipping fees.

  • Customers are responsible for retaining original crating/packaging or must arrange to have the product professionally crated.

  • Sea Island Forge reserves the right to refuse returns of items that are not in as-new condition due to damage or misuse.

  • Taxes charged are refunded in accordance with applicable laws.

  • A Restocking Fee of 20% and a Reshipping Fee will be applied to products that are returned or exchanged for reasons other than manufacturer defect or damage.

In Case of Damage

  • Inspect the crate upon delivery

  • Report any damage immediately to Sea Island Forge and the delivery driver

  • Take photos of crate damage and call 912-580-0346

  • If damage is significant, refuse the shipment and call Sea Island Forge immediately

Parcel Shipments

Applies to small accessories and tools: Roasting Forks, Grill Tools, Oyster Shuckers, Dinner Bells, Heat Domes, Pokers, Camp Cups, Hats, and similar items.

  • Returns/exchanges available for unused products only

  • Contact Sea Island Forge within 30 days of order delivery: 912-580-0346

  • Return Label Fee will be deducted from the refund (typically ~$10)

  • Refunds issued in original payment form, less return shipping fees (cash/check refunds via Company check; allow up to 15 business days)

  • Allow 2–3 weeks for processing after items are received and inspected

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