SHIPPING

UPDATE AS OF JUNE 1, 2021

Expedited shipping is temporarily unavailable. The safety and health of our customers, employees, and partners is our top priority. FedEx is committed to following all public health and safety guidelines and as a result, orders may experience delays. 

Fedex items are expected to arrive within 1-2 weeks of ship out from our Studio, however transit times and delivery dates are not guaranteed. 

Ordered something small? (Roasting Forks, Dinner Bell, etc.)

  • Parcels (smaller accessories) ship via FedEx ground
  • Orders usually ship within 24-48 hours
  • You will receive an email with your tracking number
  •  

    Ordered a Kettle or something big?

    An email will be sent to you from Sea Island Forge with a tracking number when your order is about to ship.

    You will have selected one of the following options in the cart:

    Shipping to
    your Home

    Shipping to local
    FedEx Service Center

    • When your order arrives at your local FedEx Freight service center, a representative will call to schedule a day and time for delivery
    • It is necessary for someone over 18 to be home to sign for the delivery
    • FedEx provides curbside delivery service to the base of your driveway, but will not unpack or move your items
    • Your kettle is secured in a large wooden crate that will require a power screwdriver, hammer and crowbar to open. Watch this helpful video on how to uncrate your Kettle.
    • It will take 2 – 4 people, depending on the size of the products, to relocate to your desired location

     

    **Your order will arrive on an 18-wheeler, please let us know if there are any limitations to your address like a guard gate or dead end

    • When your order arrives at your local FedEx Freight service center, a representative will call to let you know it is ready to pick up at the loading dock
    • Your kettle is secured in a large wooden crate that will require a power screwdriver, hammer and crowbar to open
    • Make sure your vehicle can accommodate the Crate or the Kettle/Accessories within:

          *30-Gallon Kettle is 42" across, 225 lbs.CRATE: 48x48x30

         *50-Gallon Kettle is 60" across, 370 lbs.CRATE: 65x65x32

    • FedEx will help load into your vehicle, but bring your own ratchet straps if needed
    • If you do not want to keep the crate, please ask FedEx where to dispose of it at their location
    • It will take 2 – 4 people, depending on the size of the products, to unload and  relocate to your desired location

     

     

     

    As always, call Molly with questions or for assistance! 912-580-0346

     

    In our area?

    • Come visit our Show Space on St. Simon's Island! (Due to Covid-19, we ask that you call to schedule your visit)
    • Know exactly what you want and don't want to ship? Call to schedule a pickup at our Forge Studio in Brunswick

    International Shipping Available:

    • Please call our office for details

    Uncrating Your Kettle:

     

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